FAQ

• I can’t connect/log to the application

  In order to connect to the application, you need :

  • An access to the internet
  • Via a web browser (Edge by default); and
  • The capacity of being authenticated on the intranet using your Thales smart card / token. As a reminder, when you are authenticated on the Thales intranet, your first name appears on the screen, at the top right of your screen.
• How can I read the first part of my project I submitted again?

  You can look over your project by :

  - opening the PDF you received in the confirmation of reception email after you submitted your first part.

  - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.
• When does the autosave apply ?

  • every 2 minutes

  • every 30 seconds after a data has been entered or a change has been made

  • after having entered a first answer and started replying to the second question

  • when clicking on “previous screen” or “next screen”

  • when clicking on another screen on the menu on the left hand side of the interface